Privacy Policy

FreshLinen, an assumed business name of Fresh Linen Digital LLC (“FreshLinen,” “we,” “us”), operates a digital welcome book service for short-term rentals. This policy explains what we collect, how we use it, and the choices you have. It covers two kinds of people: Hosts, who subscribe and build guidebooks, and Guests, who view them.

The short version: we collect what we need to run the service and nothing more. We do not sell personal information, we do not show ads, and we do not use advertising or analytics trackers.

• Account information: your email address and a password. Passwords are handled by Google’s Firebase Authentication; we never see or store them in readable form.
• Guidebook content: the property details, instructions, images, and recommendations you publish. Guidebooks are accessible to anyone with the link, so do not put information in them you would not hand to a guest.
• Billing information: payments are processed by Stripe. We store your Stripe customer reference and subscription status. Your card number never touches our servers. Stripe’s handling of your data is described in Stripe’s own privacy policy.

• No account is required to view a guidebook, and simply viewing one collects no name or email.
• Search queries: when you search inside a guidebook, the text of your search is recorded and shared with that guidebook’s Host, so they can see what information their guests were looking for. Searches are stored with the guidebook, not with your identity, and we do not attempt to link them to you.
• Notes to your Host: if you use the form to let your Host know about a small issue at the property, we collect the message you write and, if you choose to provide it, your name. Notes are stored with the guidebook and shared with that Host so they can fix the issue; they are not used for anything else.
• Server logs: like nearly every web service, our infrastructure providers record basic technical logs (such as IP address and browser type) for security and reliability.

• Hosts: one strictly necessary session cookie keeps you signed in to your dashboard for up to 14 days. It is not used for tracking.
• Guests: browsing a guidebook sets no tracking cookies.
• Offline copies: to make arrival information available without cell service, your browser may save guidebook pages on your device. That copy stays on your device and can be removed by clearing your browser’s site data.

• To provide, secure, and maintain the service.
• To process subscription payments through Stripe.
• To show Hosts what their guests searched for, so guidebooks can be improved.
• To respond to support requests.
• To comply with legal obligations.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

We share information only with the service providers that run the platform, and only as needed to operate it:

• Google (Firebase and Google Cloud): application hosting, database, and authentication.
• Stripe: payment processing and subscription management.

We may also disclose information if required by law, or as part of a merger, acquisition, or sale of assets, in which case this policy continues to apply to the transferred information.

• Host account and guidebook data is kept while your account is active. If you cancel, your guidebooks stay available until the end of your paid period.
• Guest search logs are kept so Hosts can review them, and may be deleted by us over time.
• To delete your account and its data, email support@freshlinen.co and we will complete the deletion within 30 days, except for records we are legally required to keep, such as billing records.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information. We honor these requests regardless of where you live: email support@freshlinen.co and we will respond within 30 days. We will never treat you differently for exercising a privacy right.

Data is encrypted in transit, access to production systems is restricted, and payment credentials are handled entirely by Stripe. No online service can promise perfect security, but we keep the amount of personal information we hold deliberately small.

FreshLinen is not directed to children under 13, and we do not knowingly collect personal information from them. Host accounts require you to be at least 18.

If we make material changes to this policy, we will notify Hosts by email or through the dashboard, and update the date at the top of this page.

Privacy questions and requests: support@freshlinen.co

FreshLinen, an assumed business name of Fresh Linen Digital LLC, United States.